In the aircraft part repair world, your MRO should be your ally.
Your ally, or your partner, should be there to make the process as easy as possible for you. To really be effective, they should give you options to save you money, work around issues when they arise and lower your turn-around times.
Choose a Repair Partner with True Service Excellence
Everyone thinks they have great customer service.
Have you had a vendor that never answered your emails? Or, worse, one that locked you into a contract but now won’t take your calls?
When it comes to delivering excellent service, MROs are from Mars.
[VIDEO] Selecting the Right Repair Partner 104: TRANSPARENCY
Is your repair partner telling you everything you need to know?
When you get quotes for your aircraft part repair, you’ll often get a single bundle quote. It’s just a rate. Pay it or leave it.
What if you could provide your own piece parts to lower the cost? What if you could use an unserviceable unit, and cannibalize it for parts? What if there was a better option, that had your best interests at heart?
MROs lack transparency.
Frustrating Things Repair Stations Say & How You Should Reply
Does it drive you crazy when a repair station makes excuses about the status of your repair order? You’ve sent your aircraft part/s in for repair, yet you spend more time trying to get a valid update. 😱 You have to call, email, and follow-up to get status on your repair work order. Once you get a hold of someone, the reply sounds like…
The One Way Any Operator Can Easily Source Aircraft Part Repairs
Does sourcing aircraft part repairs make you want to scream?
Source. Process. Chase. Repeat.
Hundreds of part numbers. A dozen ATA chapters. And an overabundance of possible MROs, all over the world.
Being connected to many executives for large operators, I hear about this problem constantly.
5 EASY Ways To Get Better Financing For Your Aircraft Part Repairs
Have you ever had a Repair Order not ship because your finance team didn't pay? Or was overdue?
Of course you have! And now you're stuck. Scrambling for a solution. You need your aircraft material. Your MRO needs their money. Now what?
Yet, it happens every day.
I've been on a number of these calls. I get how stressful it is.