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Aviation News: Emirates In Orlando, Orient Thai's Safe Landing, TSA Screening List

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In the news: Emirates arriving In Orlando!

Emirates 777-300ER Air to Air

Just last week we got some wonderful news that our Orlando International family is growing!

Emirates will begin flying a daily route from Orlando International Airport non stop to Dubai starting on September 1, 2015.

Frank kruppenbacher stated that this move will have about 100 million dollar economic impact on Central Florida.

The president of Emirates Sir Tim Clark had this to say in a recent press release, “Orlando is one of the world’s premier leisure and conference destinations, a dynamic business centre and a destination which Emirates has long wished to serve,” Additionally, “As a growing region, we believe that our service will facilitate further growth for both Orlando as well as central Florida by connecting the city with our global network of 145 destinations across 80 countries; and give customers from Orlando the choice of flying Emirates whilst experiencing our award-winning in flight product and service.”

For obvious reasons this is huge news for us, and we hope you are as excited as we are!

Original post by Richard Bilbao

Additional news: Orient Thai's flight makes emergency landing

We were worried for a moment, but happy to hear that our friends at Orient Thai are all safe.  A flight en route to Chengdu from Phuket had to make an emergency landing after the plane rapidly lost altitude. Oxygen masks were deployed, but the plane landed safely and there were no major injuries.

Original post by Chris Kitching

More news: TSA’s list of suspicious behavior comes out

As It turns out being randomly selected isn't always so random. They do in fact have a list of “suspicious activities” to look out for, all of which are attached to a point system. Get yourself too many points, and you could land  in a screening room. But this is a good thing that our TSA security is watching out for us, just don't be to fidgety or  be whistling next time you’re going through security!

Orginal post by Josh Hicks

 

2nd MEGA Maldives Airlines Futsal Tournament

MEGA-Maldives-Airlines-Futsal-Tournament.jpg

Just imagine, an opportunity to compete against other departments within your company. Finance against maintenance, marketing against sales.

This is exactly what our friends did at MEGA Maldives Airlines.

They competed against internal departments with one department being the victor.

Here’s a little piece of the action:

MEGA Maldives Airlines Futsal Tournament

MEGA Maldives Airlines Futsal Tournament

MEGA Maldives Airlines Futsal Tournament

We are pleased to be apart of the MEGA Maldives team and to be able to enjoy this experience thousands of miles away.

MEGA and the entire crew are amazing people and an amazing company.

We can't wait until the 3rd annual MEGA Maldives futsal tournament.

The Best Way To Relieve Stress & Avoid Overwhelm

This article was first seen on NateAnglin.com. To see original article, click here. Stress is like the older brother I never had.

He beats me up, teases me, and takes my food when I’m not looking.

ways-to-relieve-stress

Just last month he beat me up really bad. Our email host, Bluehost (terrible), had an issue which resulted in our Virtual Private Server (VPS) being shut down for 24 hours. What this meant was no emails going in and no emails going out for Skylink.

Talk about stress. I was frantically panicked doing everything in my power to yell and scream to get our emails back. The stress lasted late into the night, 12 am to be exact.

I was mentally beaten up, and decided to go to bed.

In the morning our emails were back and the stress was over.

Sleep is one of the best ways to relieve stress. [TWEET THIS]

No, it didn't magically make our emails come back to life, but it did give my mind the ability to chill out and refresh.

Why sleep is so important

Sleep and stress have a hateful relationship.

When you’re stressed, you’re not sleeping and when you’re not sleeping, you’re stressed.

In several research studies (here, here) disruptive sleep affects stress responsivity.

In other words when you're not sleeping your tolerance for stress goes through the roof.

When you get quality sleep your memory improves, quality of life rises, inflammation subsides, creativity increases, attention sharpens, weight is healthy, stress is manageable, depression stalls, and the list can go on and on. Should I continue?

One of the most critical ways to relieve stress is to just sleep it off.  Now, this is easier said than done. If you have sleeping problems, or just need better quality of sleep, put a couple of strategies in your sleeping arsenal.

Prep your sleep sanctuary

Your sleep sanctuary is your bedroom. It’s the royal grounds of your life.

This is where you recover from being a human. This is where the life altering changes during sleep happens. Sleep less and be miserable, or sleep well and live well.

Here are a few strategies you should adopt today:

  • Eat a few hours before bed. Give your body time to digest.
  • Limit your fluid intake a couple of hours before bed.
  • Black out your shades. No light should come in to your room from the outside, your phone, alarm clock, TV or any other device. Completely black.
  • Make your room nice and cool. Research says 65°F but that's too cold for me.
  • Get ear plugs and block out unnecessary noise.
  • Turn your phone on airplane mode and turn off all WiFi connectivity. This will cut your EMF exposure and help create a sleep sanctuary.
  • Reduce your blue light exposure at least 2 hours before bed. No electronics. I like to use candles after 9pm.

Sleeping well may not be normal for you, while stress is.

It’s about making conscious efforts to change bad habits and promote higher quality of sleep.

Your stress level is depending on it.

Do you sleep well? Are you always stressed? Comment below and share your sleeping habits.

5 Ways To Reduce Stress With Silence

This article was first seen on NateAnglin.com. To see original article, click here. Gaze into your eyelids and breathe. Think of nothing, and end up in the middle of yourself.

Crazy, right?

Meditation-strategies-for-coping-with-stress

In this hectic world, silence may seem like a dream, a fantasy, a scarce jewel you'll never find.

Silence is a scarcity, while stress is the new age commodity.

As you run and cater to the demands of life, your stress levels rise and you become a tyrant of sanity. Your life seems like a chaotic dance of one thing to the next.

From a demanding boss, to screaming kids. From engineering pressures to financial overwhelm.

You dance beautifully with chaos, but if you're anything like me, dancing is never graceful.

Life’s stresses are managed through healthy habits, but it can also be cured with just silence.

The science of silence

Mediation is a mind-body connection. It’s a way for you to focus your attention and end the jumbled stream of thoughts that create a world of chaotic anxieties.

Many people think of meditation as “weird” or not worth their time. But in fact the people who think this are worse off.

The power of silence can literally change who you are. Yes, literally!

In a study published last year in the Journal Stroke, 60 African-Americans with atherosclerosis, or hardening of the arteries, practiced meditation for six to nine months. (African-Americans are twice as likely to die from cardiovascular disease) The meditators showed a marked decrease in the thickness of their artery walls, while the nonmeditators actually showed an increase. The change for the meditation group could potentially bring about an 11 percent decrease in the risk of heart attack and an 8 percent to 15 percent decrease in the risk of stroke.”

If that wasn't enough:

A second study, published last year in Psychosomatic Medicine, taught a randomized group of 90 cancer patients mindful meditation (another type of practice). After seven weeks, those who had meditated reported that they were significantly less depressed, anxious, angry and confused than the control group, which hadn't practiced meditation. The meditators also had more energy and fewer heart and gastrointestinal problems than did the other group.”

The power of silence and meditation can change the way you think, feel and act. It’s a way for you to calm your mind and be present in the now and limit the clutter overflowing your mind.

Meditation strategies for coping with stress

There are many ways to be silent. Sitting on the couch watching TV doesn’t count.

Pick one of these 5 strategies and begin to see yourself transform.

1) Sitting in silence: Pick a dark quiet room and sit in a chair. With your hands on your knees slowly close your eyes. Focus on your natural breath, nothing else. When a thought comes into your mind just let it go and return to your breath. Set a timer and do this for 10 minutes a day. You can also try guided mantra, and mindfulness meditation. Whatever you choose the goal is the same.

2) Yoga: You perform a series of postures and controlled breathing exercises to encourage flexibility of your body and calmness of your mind. As you move through poses that require balance and concentration, you're encouraged to focus less on your busy day and more on the moment.

3) Working-out: As you perform an exercise, focus on proper breathing and good form. Much like yoga you’ll be focusing more on the moment and less on your busy day.

4) Take a walk: As you walk focus on a sensation or a sight. Don’t try to dissect the sensation just feel it and let it be. Or you could simply focus on your breath. Would you have ever thought walking could be a form of meditation and low-level exercise combined?

5) Get in the tub: Fill your tub with hot warm water that’s comfortable for you. Don’t make it too hot or cold where you start thinking about the temperature. Make it just right. Light one candle and place it in front of you. Breathe normal and feel your body relax. As you relax focus your attention on the candle. Watch the way it moves and dances. Don’t dissect it, just watch it. Focus on nothing but the candle.

As you can see there are plenty of meditation strategies for coping with stress. Science even validates this.

Meditation is no longer some fru-fru, hippy hugging adventure.

It has true and tangible benefits.

Sit silent, decrease your minds clutter and feel a more fulfilled stress free you.

Have you tried one of these meditation strategies for coping with stress? Comment below.

Simple Strategies To Overcome Stress With Exercise

This article was first seen on NateAnglin.com. To see original article, click here. I have a scary visual for you. Did you know that 7 out of 10 adults in the United States say they experience stress or anxiety on a daily basis?

Workouts-that-relieve-stress

This isn’t the dinosaur chasing you type of stress our ancestors (very old ancestors) dealt with.

No, it’s modern day media in your face, boss yelling in your ear, and constant barrage of emails screeching in your inbox kind of stress.

Whether you’re in aviation or a number crunching junky on wall street, stress affects every part of your body.

We've talked about stress many times (hereherehere and here) and what you can do to combat it.

Just like your nutrition habits, you're more than likely to make excuses for easy remedies. There are a ton of easy workouts that can help relieve stress.

The benefits of exercise

Exercise isn’t just for health junkies (that would be me) and bodybuilders (only in my dreams).

Getting active is a natural human occurrence. Just until the 20th century have we plopped our butts into chairs for hours at a time. Thank you TV and thank you modern-day business environments.

We've not only become sedentary, but also neglected the best ways to alleviate stress.

Exercising is one of these ways.

Brain - body connection: Stress directly affects the brain with its vast nerve connections, so when your brain is stressed so is your body. Taking care of both is crucial to your stress busting endeavors.

Endorphin processing greatness: When you’re physically active your body produces endorphins, the little chemicals in the brain that act as natural painkillers.

Improved sleep: Research has shown that exercise increases slow wave sleep, the most restorative type. It also balances your circadian rhythm promoting daytime alertness and night-time “sleepiness.”

A form of meditation: When you're physically active you’ll often times forget about the days’ irritations and focus only on what you're doing in the moment. This brief single task focus (meditation) may help you keep calm in everything you do.

Increases confidence: When you set exercise goals and achieve them you get a boost in self-confidence. Not to mention the added benefit of how you look in the mirror.

Increases oxygen to the brain: Exercising increases your heart rate, which pumps more oxygen to your brain. Simple right? It also stimulates the brain's plasticity by stimulating growth of new connections between cells. Research also suggests that it increases growth factors, making it easier for your brain to grow neuronal connections.

3 steps to becoming more active

“I’m too tired”, “I don't have time”, “Exercise isn’t fun”, blah, blah, blah.

We often make excuses for things we do not enjoy and things in which we do not have a goal for.

Exercise is much easier if you're focused on a goal.

Step 1: Set a goal to reduce stress levels by 50%. Write it down and post it somewhere you always look.

Next, think of 7-10 activities you enjoy and write them down.

Step 2: Commit to doing 1 activity for 15 - 30 minutes per day for one week. Rotate the activities each day.

Activities such as throwing the frisbee, walking the dog, climbing a tree, chasing your kids around the house, jump roping, boxing, and the list can go on.

The next and final step is to get moving at work.

Step 3: Choose 2 strategies that help you become more active at the office

I do an office workout and use a stand-up desk every day.

Office workouts that relieve stress are a great strategy to keep blood flowing and to ease your mind. Yes, even during an AOG.

Gone are the days of spending hours in the gym, just add activity into your daily life.

How do you get physically active during the day? If you don’t, explain why. Comment below.

5 Ways You Can Beat Stress With Good Nutrition

This article was first seen on NateAnglin.com. To see original article, click here. As you sit in front of the TV, your hand in the Dorito bag, you immediately feel better.

Or even worse, maybe you're being yelled at by the engineering department and the giant popcorn bag is screaming your name.

beat-stress-with-good-nutrition I’ll happily admit chips are my kryptonite (did I just coin a Superman term?)

You often use food to make yourself feel better, but usually the foods you choose wreak havoc on your I-want-to-be-healthy life.

Adrenaline is produced in times of intense stress and it gives you a sudden burst of energy. After the stressful situation passes, your blood-sugar level drop and you become the tyrant of the pantry.

Your first intention is to grab the Dorito bag, but slow down their killer and breathe.

Take these tips and break the bad reaching for anything habit.

You can beat stress with good nutrition

The foods I’m getting ready to discuss...drum roll please…are known to reduce anxiety and help you manage yourself during stressful situations. Even those crazy AOG situations.

Avocados: High in delicious, saturating fat, avocados are a must in the stress busting arsenal. These little guys are rich in stress-relieving B vitamins and high in monounsaturated fat and potassium, which helps lower blood pressure. So, put your heart back in your shirt.

Asparagus: Depression has been linked to low levels of folic acid and may result in feelings of irritability, depression, and brain fog, as well as insomnia. Asparagus is one vegetable that boosts this nutrient. You can fit it in to any meal.

Blueberries: When we’re stressed our bodies need antioxidants to help repair and protect our cells. Blueberries are small in nature but they pack a powerful punch in the antioxidant and Vitamin C aisle. No, a blueberry pie doesn’t count.

Almonds: They may be small but almonds are rich in Vitamin B2 and E. Both of these nutrients help immune system function during times of stress. All you need is a quarter of a cup and toss them in with your blueberries. Try this recipe.

Spinach: Get Popeye out of your head, this little leafy creature deserves a lot more credit than a cartoon. Spinach is packed with magnesium, the mineral that helps you regulate cortisol levels. It also promotes a sense of well-being.

HABITS: Okay, you caught me. I put an extra 6th one in here. In stressful situations research suggests that you reform back to your normal habits, which typically are unhealthy habits. You must break the bad habits and focus your efforts on a healthy, energetic lifestyle. Your body, mind and stress levels will thank you.

It’s crazy how we can revert back to poor nutrition when stressed when good nutrition is a great ally to help overcome stress.

From now on get your hand out of the drawer, drop the Snickers bar and whip up an awesome snack with the ingredients I talked about.

What’s your worst eating habit when stressed? Comment below.

4 Easy Ways To Identify The Symptoms Of Stress

This article was first seen on NateAnglin.com. To see original article, click here. You lay in bed, heart pumping, blood boiling and your stomach is in a knot. There’s a slight sensation of a headache brewing. But it’s time for bed. You and your stressed out self.

symptoms-of-stress

30 minutes ago you were chowing down on a big box of chocolate ice cream, reminiscing on the day that just passed.

You had 3 aircraft with AOG (Aircraft On Ground) situations and you only were able to resolve 1 of them. So now 2 aircraft that are in your stress portfolio. They each lose $15,000 a day they're not in the air.

After your stressful day, you then go home to personal bills, screaming children, and possibly doggy doo doo that has to be cleaned up.

It seems never ending and when you look in the mirror, neither does your weight gain. You have clear symptoms of stress.

In order to get your life back on track you need to know how to define stress but then you must get good at identifying stress.

Identifying Stress

Stress lurks it’s head everywhere. Sometimes it’s natural (good stress) but most of the time it’s life threatening, cortisol spiking, fat inducing stress.

Over the years you’ve got use to what stress feels like and today it’s just another day in the office for you.

You’ve got “smushy” (fat), your blood work is terrible, you can’t sleep, you have psoriasis, heartburn is normal, you have low self-esteem, anxiety is like a routine morning breakfast and your spark for life is non-existent.

If this sounds like you, I just identified your symptoms of stress. You have 4 classic signs: psychological, emotional, physical and behavioral.

Here are 4 categories to identify the symptoms of stress.

Psychological signs

From the moment you get up in the morning you have a deep inability to concentrate. You have a myriad of excuses but every day it’s the same ole’ thing. You have memory lapses and are easily distracted. As a dog would say “ball, ball, biscuit, toy, ball, ball.” Focusing has become hard for you. You use to have such a creative mind, but now it’s full of negative thinking and worrying.

Emotional signs

For most, identifying stress is hard because you think of it as a natural part of your life. Sadly that is far from the truth.

If you feel angry, irritable, defensive and frustrated, that’s not life. Those are symptoms of stress. Pouncing out of bed with a big smile on your face ready to take on the day is how you should be acting. Instead you go through the day with no confidence, a lack of motivation and are incredibly sensitive to criticism.

Physical signs

A study out of Yale University looked at how stress may cause excess abdominal fat in otherwise slender woman. Their study stated "Everyone is exposed to stress, but some people may secrete more cortisol than others, and may secrete cortisol each time they face the same stressor," Epel adds. "We predicted that reacting to the same stressors consistently by secreting cortisol would be related to greater visceral fat."

They are more physical signs than just adding on abdominal fat. You frequently call in sick because again, you have another cold. Or maybe you have frequent infections, high blood pressure, acne, allergies, physical tiredness and the list goes on and on.

Listen to your body. It’ll tell you that something isn’t right.

Behavioral signs

Do you ever go home, sit on your back porch and watch the sunset? Or do you sit outside, anywhere, and take in a breath of air and dissect the smell of nature?

If you don’t take the time for relaxation or pleasurable activities it’s a clear symptom of stress.

Think hard about your relationships.

Do you constantly have social withdrawal? Has your relationships with important people in your life become difficult?

Identifying stress could even be you noticing insomnia or you've become reckless, aggressive and nervous.  Or you're now more prone to accidents and are increasingly careless.

Stress can become a combination of psychological, emotional, physical, and behavioral signs.

Identifying stress is to effectively defeat it. Once you can define and recognize the symptoms of stress you can take action on managing it.

Do you have clear symptoms of stress? What signs do you see in your life? Share your story by commenting below.

The Definition Of Your Demise, Stress

This article was first seen on NateAnglin.com. To see original article, click here.

Stress is like a nagging sister. Disclaimer: not saying I have one of these or anything.

She pulls our hair, pokes us when we’re concentrating, and to reflect a bit, embarrassed us when we brought a new “date” home in high school.

stress-business-man

The effects stress has on you both mentally and physically is killing you. 

A day in the not so distant past, I was a part of the re-stocking initiative (sound fancy?) to replace the wheels and brakes for an A320. This project was a little shy of $100,000 and had several risky obstacles to stay on budget.

One of these obstacles was dealing with a new third party to handle repairs. If you know me, any “new” third party makes me sweat. With no history, we had no true knowledge of how they did things. It was a gamble.

2 weeks pass with several updates along the way. On the 14th day of the second week we called to check up on things, you know, the nosy in your face check up. They claimed that our account manager was fired and they never received our purchase order.

I about blew a gasket.

They went on to tell our Director of Operations to just cancel the order.

Now 2 weeks in with a 2 week deadline, we were in trouble.

I began to feel nauseous, slept poor and was craving some crazy foods. I think I may have even put on 5 pounds. Or maybe it was just the mirror. Let’s go with that.

Stress has a crazy effect on our body but most of us can’t even define it. We can quickly claim we're stressed in a broad term but so what.

You need to know what it is.

So, what is stress?

I define stress as demands put onto the body but then again, that’s vague and I’m not a doctor.

A respected psychologist, Richard Lazarus defines stress as “...any event in which environmental demands, internal demands, or both tax the adaptive resources of an individual...”

Stress affects your body's ability to control its inner environment. It’s a disturbance of homeostasis. If you've seen the movie Biodome you’ll know exactly what a homeostasis disturbance is.

Your adrenals are two glands that sit on top of your kidneys. Picture a walnut if you need a visual.

They’re the pilots of your hormones. They secrete cortisol, epinephrine, and norepinephrine that regulate stress response. For this reason, the adrenals are what determine our tolerance to stress. They’re the system of our bodies most affected by stress.

Picture a pilot out partying the night before with a 12 hour transcontinental flight the next morning. Your adrenals are the pilot when burdened with stress. Out of whack.

Different types of stress

There are 3 kinds of stress worth explaining as we often times define stress in a general term.

Acute stress

Acute stress is the most common form of stress. In small doses, acute stress can be thrilling but over time it can be exhausting. A challenging workout in the morning can be beneficial and invigorating.

But if you did the same workout three times a day you might find yourself less energized. You’ll feel tired and groggy. Performing activities beyond your limits can lead to injuries.

The good news is acute stress symptoms are recognized by most people. It can be a deadline you’re looking to meet, the car door being slammed into the wall, or the loss of a large contract.

Because acute stress happens in the short term it’s less likely to manifest into extensive damage that occurs during long-term stress.

Episodic acute stress

Episodic acute stress are for those who encounter acute stress on a regular basis. They live their lives in chaos. They’re the ones who rush out the door, stub their toe, drop their coffee and are always late. They're in a rush to be late.

They can’t seem to organize their life and everything is out of order. Sound like you?

Individuals who are overwhelmed with episodic acute stress can be over aroused, short-tempered, irritable, anxious and tense. They describe themselves as constantly having nervous energy. The “Type A” personality often times falls into this stress category.

Another form of episodic acute stress is in the form of ceaseless worry, or better known as worry warts. Everything's an issue and disaster is lurking around every corner.

Chronic stress

Chronic stress is the killer. While acute stress can be thrilling, chronic stress is far from. This is the type of stress that beats on you day after day, year after year. It destroys your mind, body and soul. According to American Psychological Association:

It's the stress of poverty, of dysfunctional families, of being trapped in an unhappy marriage or in a despised job or career. It's the stress that the never-ending "troubles.”

Chronic stress comes when a person never sees a way out of a miserable situation. It's the stress of unrelenting demands and pressures for seemingly interminable periods of time. With no hope, the individual gives up searching for solutions.

The worst part about chronic stress is most people just get use to it. They live with it and forget about its presence. “People are immediately aware of acute stress because it is new; they ignore chronic stress because it is old, familiar, and sometimes, almost comfortable.”

Natural occurrence of stress

Unbelievably, stress can be well intended.

You're probably familiar the term “fight or flight.” It’s your body’s natural response to stress.

When presented with a stressful situation, we either get aggressive, or run away as fast as we can in the opposite direction. 

Just picture a grizzly bear with cubs and without cubs. With cubs, she’ll tear into anything presenting danger to her children. Without cubs a loud noise could make her run in the other direction. Or for you aviation folks, a Cessna may try to fight with a Cessna, but when challenged by a B747, she's off in the other direction.

Your natural “fight or flight” response is incredibly efficient at energy preservation. It’s what helps you survive. You begin to sweat, your muscles tense, and your hearing sharpens. You are now incredibly alert. Concentration and awareness on anything else is avoided. The nervous system gets a flood of adrenaline (epinephrine). Your adrenal cortex pumps out 30 different types hormones to help compensate for the stressful situation. Your immune system temporarily shuts down so your body can efficiently use its resources to combat the potential threat.

Our body is a magnificent feat of science. When used properly we can turn a stressful situation into a way for us to hear better, jump higher and run faster. We will either outrun or out live a potential threat. Or that's the main objective at least.

Sadly, we now do most of this from an office chair.

Modern day captivity

Today our bodies are subjected to lifestyles that create an enormous amount of sedentary stress. We didn't evolve to deal with a daily barrage of stressful situations.

Persistent low-level stress turns into chronic stress over time. Maybe you sit in your office getting yelled at by the engineering department for 8 hours a day or you get stuck in traffic... every day. These are persistent low-level stressors.

Your body interprets this as a “natural” threat and your adrenals pump accordingly. Cortisol releases glycogen stores for immediate energy. The problem is with persistent cortisol release, it requires other important mechanisms to shut down. Some of these mechanisms are immunity, digestion, endocrine function, and the list goes on. This is why the link between elevated cortisol levels and weight gain have been established.

In the natural world stress is your super human ally, while in the office world it is your greatest nemesis. It’s your killer, your achilles tendon, your greatest foe.

To understand stress is to effectively define it. In the next blog post we’ll discuss how to identify it and symptoms you should be aware of.

What does your normal day look like? From this definition, what category of stress are you in? Comment below.

5 Benefits Of Humor In Customer Service

Do you think you’re funny? Do you have a good sense of humor? An appropriate one? humor-in-customer-service

With all these questions now racing through your mind, who cares.

You are not the one being dissected here. Customer service is becoming a robotic dance between buyer and seller. No emotion, not friendly interaction...nothing.

We recently talked with a company who, on occasion, we call for quotes.

We called and they said, “You haven’t ordered from us lately, so this is a no quote.”

Not once has this company tried engaging with our purchasers, not once has this company engaged in a friendly and memorable dialogue, not once has this company called to ask us how they can best serve us. And lets be honest, they're not funny or entertaining so calling them is rather pointless to begin with. They're not memorable.

What happened to the days when you picked up the phone, laughed, joked and built a relationship. Humor is more than making jokes, it’s having fun and loving what you do.

Today, this “vendor” was tossed in the trash and we’ll make sure to call someone more humorous next time.

5 Benefits Of Humor In Customer Service

Humor is a dying breed in customer service. With greater technology comes distanced human interaction. Humor is necessary, just like smiling. Why do you think Southwest has maintained such a competitive advantage using humor in there customer service practices?

Laughter relaxes the whole body. When you laugh it relieves physical tension and stress. It’s reported to leave your muscles relaxed for up to 45 minutes after. When your customer service agent uses humor it relaxes you and allows you to make the best decision.

Laughter boosts immune system function. When you laugh it decreases stress hormones and increases immune cell function. It also increases infection-fighting antibodies, improving your resistance to disease. So, if your customer service agent makes you laugh and smile, thank them for saving your life.

Laughter triggers a release of endorphins. Endorphins are the body’s natural feel-good chemical. They promote an overall sense of well-being and can even temporarily relieve pain.

Laughter protects the heart. Laughter improves the function of blood vessels and increases blood flow. Now, thats a heart healthy alternative to drugs. This can help protect you against a heart attack and other cardiovascular problems. Did they just save your life again?

Laughter boosts social skills. Many scientist believe laughter allows humans to connect, bond and communicate with one another. Laughter is a universal means of communication. It’s a great way to connect with many cultures and is the reason “...when you laugh, the world laughs with you, but when you weep, you weep all by yourself.”

Humor and laughing is a natural part of being.

So why are so many companies avoiding this connection between their company and their customers?

I challenge you to focus on people who can make you smile and laugh. It will not only help you during procurement but it just may save your life.

How does laughing and humor make you feel? Have you had an experience where it changed the outcome of a situation you were in? Comment below.

10 Ways To Spot A Customer Service Robot

When you pick up the phone do you hope to talk to a human? robot-customer-service

In the not so distant past I was calling an OEM for status on a repair we had gone through.

I picked up the phone, palms slightly sweaty as I was already anticipating what I was about to encounter.

After dialing the number the phone began to ring...

My ears aware of what was coming next I hear “You have reached ___ please listen carefully as our menu has changed”

Oh no!

After 8 options I chose 4 for repairs.

“You have reached the repairs dept. please press 1 for…” and they go on to list customer support, shipping, QC, among 5 other options.

I chose the option that I thought was best, customer support.

They then go on to list 5 people whom I can press an extension for and talk to. Frustrated being on the phone for 5 minutes at this point I press 3.

I call the extension and it goes to voice-mail. I was nearly a few seconds away from throwing my phone across the room but I decided to leave a voice-mail. I received a return call 2 days later.

To me, this is horrible customer service and is no way how to interact with paying clients.

Would this even be considered customer service?

This is why I give you 10 ways to spot a robot and avoid situations like this.

10 Ways to Spot a Customer Service Robot

1) Pressing multiple numbers to reach one person Just as you saw in my beginning story, pressing all sorts of crazy numbers adds stress, anxiety and annoyance in a world where you already get plenty of that. Hang-up the phone, throw it across the room, or avoid any companies who want you to go through 15 robots automated answering machines to get to a human. Clearly they're too busy or cheap for you.

2) Overpromise and underdeliver Have you ever talked to a person who overpromises on everything but never pulls through? “Oh you need it there by Thursday, I’ll get it to you by Wednesday.” Come Friday you still don't have your order. Or they quote you an average repair price and they either find out they no longer have capabilities after you send them the unit or their average is double just from labor.

3) No personality If you call a company and the other person doesn't sound alive, like they want to talk to you, or are miserable...RUN. You’ll be on a fast track of a whole mess of “I Don't Care About You” if you continue any further.

4) Significantly delayed responses People are busy and delayed responses are normal. But and I mean a big “but” is when you see a company that says if you do not hear from us in 48 hours consider it a no quote. This statement shows this company has their priorities straight (incredible amount of sarcasm in that sentence).

5) “Sorry for the inconvenience” We've talked about this before and I hear this often. You order something and they can’t locate the part or whatever excuse it may be. They then send you an email saying “sorry for the inconvenience.” Inconvenience? You deserve more than than an inconvenience statement. An inconvenience is when you run out of salt for your dinner, the dry cleaners are closed on Saturday, but this order, your time is much more than an inconvenience. It’s a distribution nightmare that you now have to fix.

6) Poor problem solving skills The people who write “sorry for the inconvenience” are always people with poor problem solving skills. If a problem occurs you deserve solutions to be presented to you. Or better yet they just figure out a solution and go on as normal and don’t stress you out.

7) Unreachable on weekends Now, you may debate with me on this one but if you are close with your supplier they should be accessible to you on weekends. Aviation is an industry that never sleeps and for you, neither should they.

8) Avoids emailing after closing Companies close and that’s fine. Your account manager or whomever you talk to should still be able to respond via email after closing. Granted, they can’t make magic happen but they can still address you if its pertinent. This small step shows they care and that they’re not a robot.

9) Constant push lists and sales tactics This drives me crazy. I get a push list from a particular company every single day.  I've actually tried to buy off this company. I submitted the PO, I never got a confirmation and my phone calls would go straight to voice mail. Surprisingly, I still received push lists despite them ignoring my attempt to buy. Crazy I know.

10) Reading from a script This is the worst case of I’m a robot. Just recently we contacted a company and a young lady answered. Sounding rather timid we advised her the reason of our call. I kid you not, she replied after a brief pause “So it looks like I’m supposed to ask you how the weather is". Wait, what? After a brief laugh we parted ways.

There are plenty of articles on customer service and how it should be done but there’s no magic formula.

Just deal with a human that cares about you and you’ll be all set.

Avoid robots, talk to humans and live stress free.

Have you experienced dealing with a robot? Comment below.